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Operations Executive

Taman Island Glades, Jelutong, Penang, Malaysia

Job Type

Full Time

Workspace

Onsite

About the Role

We are seeking a proactive and detail-oriented Operations Executive to join our dynamic e-commerce team. The ideal candidate will ensure smooth day-to-day operations across our e-commerce platforms while delivering exceptional customer service and ensuring high operational efficiency.

Key Responsibilities:
1. Order Fulfillment
○ Manage daily fulfillment of customer orders from various e-commerce platforms and company websites.
2. Platform Management
○ Oversee the upkeep of all e-commerce platforms, including marketplaces and the company’s e-commerce
website.
3. Customer Service
○ Attend to customer inquiries and provide outstanding service to resolve any issues promptly and professionally.
4. Coordination
○ Collaborate with the marketing team on promotional activities and ensure alignment with inventory and supply
chain teams.
5. Process Optimization
○ Ensure the smooth flow of e-commerce processes, from order management to delivery, with a focus on
accuracy and efficiency.
6. Accountability
○ Exhibit a positive attitude and take full accountability for responsibilities to drive business success.


Benefits:
○ Competitive salary and performance-based incentives.
○ Staff discounts on store products.
○ Friendly and supportive working environment.
○ Opportunities for growth and career advancement.

Salary Range: RM 2,500 - RM 3,500 (commensurate with experience and qualifications)

If you are passionate about providing excellent service and thrive in a retail setting, we would love to hear from you! Apply now to join our team and be a part of our exciting retail journey.

Requirements

Qualifications & Requirements:

● Proven experience in e-commerce operations or a related field is preferred.

● Strong organizational and multitasking skills.

● Excellent communication skills, both written and verbal.

● Proficiency in e-commerce platforms and tools.

● Ability to work independently and as part of a team.

● A positive and proactive attitude with a commitment to meeting deadlines and exceeding expectations.

About the Company

HomeCare Shop: Health Care Products & Medical Supplies

Or, send us your CV/Resume at support@effortsly.com

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