About the Role
● 8 hours a day (4pm to 12am working hours)
● Provide SaaS customer support, responding to client inquiries via email, chat, and tickets.
● Troubleshoot issues and escalate bug reports to the development team.
● Guide customers on product usage and best practices.
● Maintain accurate customer interaction records in the CRM.
● Collaborate with internal teams to enhance customer experience.
Experience: 0 to 3 years
Requirements
Strong written English for clear and professional communication.
Experience in customer support or a related role.
Tech-savvy with the ability to understand and explain SaaS platforms.
Problem-solving skills and attention to detail.
Ability to work remotely with a proactive mindset.
About the Company
SalesMind AI is a rapidly growing SaaS platform that automates and optimizes sales processes using artificial intelligence. It manages the entire outbound prospecting process, from initial contact to conversion, by sending personalized messages to each prospect, thereby expanding pipelines without the need for additional team members. The platform also offers AI-powered sales agents that provide instant lead engagement, automate appointment settings, and scale call campaigns, allowing sales teams to focus on high-value tasks and close more deals efficiently.
Or, send us your CV/Resume at support@effortsly.com