About the Role
Customer Onboarding & Success
○ Guide merchants through the onboarding process and set up their payment systems.
○ Configure QR stickers, merchant accounts, and backend system access.
○ Track customer requests, issues, and solutions in our CRM.
Operations & Project Management
○ Manage and update customer profiles, projects, and CRM records.
○ Ensure that all merchant data and transactions are accurately recorded.
○ Monitor and improve internal processes to enhance efficiency.
Customer Service & Support
○ Be the first point of contact for customer inquiries and troubleshooting requests.
○ Work closely with technical teams to resolve issues.
○ Maintain strong relationships with merchants and proactively address their needs.
Marketing & Branding Support
○ Use Canva to design QR stickers, simple marketing banners, and promotional materials.
○ Collaborate with marketing teams to support customer engagement campaigns.
Salary Range: RM 2,000 - 3,000
Requirements
Basic computer skills (MacBook/Windows). Familiarity with Canva & Excel is a plus.
Strong organizational and project management skills.
Fluent in Malay & English. Bonus points for Chinese & Bahasa Indonesia.
Passionate about helping customers succeed and improving operations.
Ability to multi-task and adapt in a fast-paced environment.
About the Company
At MyPayment Gateway, we believe that our success starts with happy merchants. As a Customer Success & Operations Specialist, you’ll be the key person ensuring that our customers have a smooth experience from onboarding to daily operations.
Or, send us your CV/Resume at support@effortsly.com